Frequently Asked Questions

Welcome to the Frequently Asked Questions Page

We hope you find the answer you are looking, but if you don't, please don't hesitate to send us a message via chat below. Just click the red bubble at the bottom of the page and we will do our best to get back to you with an answer. If chat is not your thing, click "Contact Us" and send us an email.

Shipping policy

Brake Free is working with FloShip to fulfil all orders. Your orders will be processed in Hong Kong and shipped by plane.

United States and Canada at this time.

Not for pre-orders. If item is in stock, It may take us up to 2 business days to process your order and another 7-10 days for order to arrive. You will receive a tracking number for your order and can track its progress to you.

Be advised: due to COVID19 some couriers are slower in their delivery and may have a bit of a delay in updating tracking information.

Returns and Warranty

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Please email support@brakefreetech.com to request a return. We will provide details via email.

We offer a 1 year limited warranty policy to protect your purchase. Please review our Terms of Sale policy for details (it's in section 7)

General questions about Brake Free

Brake Free weighs 200 grams (7oz)

It doesn't. It's completely wireless. Unlike other "wireless" products, you actually don't need to wire anything at all. Brake Free is completely autonomous.

We use a combination of accelerometer and a gyrometer sensors built into the unit. Our patented algorithm to take in all the data from the sensors and determines with great accuracy any time you're slowing down.

The Brake Free fits helmet sizes XS to XXL, matte and gloss finish, full face, 3/4 and half helmets. We fit-tested Brake Free on race helmets, street helmets, touring helmets, adventure helmets, modular helmets, and even some skateboard and bike helmets. 

Yes! Although Brake Free was originally designed to work with motorcycles and mount to motorcycle helmets, it will work with any vehicle, electric skateboard, e-scooter, bicycle, OneWheel, snowmobile and more.

There are three modes the Brake Free can be in.  Mode 1 is Normal (all LEDs on), Mode 2 is Blinking (all LEDs blinking), Mode 3 is stealth (16/100 LEDs on).  All three modes will flash during all decelerration events. 

Battery/Charging

Short answer, 8-10 hours on average.

The longer answer is, the battery life depends on the type of riding you're doing, the mode you select, and the weather conditions. Brake Free has been known to last for 12+ hours in Stealth Mode on long-distance rides.

We use a top quality, high- capacity 18650 rechargeable Lithium Ion cell from Samsung.
It has a 2950 mAh capacity. We wanted to make sure you spend more time riding and less time charging your Brake Free.

No. The Brake Free unit is sealed and is not designed to be accessible by the user. Trying to replace the battery may result in a fire hazard if the wrong battery is used. Please don’t do it. Opening the unit will void the warranty.

Nope. We use a premium Samsung battery with a protection circuit that will not allow the battery to overcharge.

Yes. If you have a power bank or any other power source that can charge a device using a USB cable, you can charge Brake Free while in use.

This is risky! You will have a cable tethered to your helmet, so use this feature at your own risk. We recommend charging the unit while off the bike, but you're a grown-up. Make your own decisions, be safe.

Between 2 and 3 hours to charge from low battery state to full charge.

Charging times may vary depending on the power source. The maximum charge rate is 1 Amp. 

The charge indicator should blink when charging and become solid once the battery is fully charged.