Welcome to the FAQ
We hope you find the answer you are looking, but if you don't, please don't hesitate to send us a message via chat below. Just click the red bubble at the bottom of the page and we will do our best to get back to you with an answer. If chat is not your thing, click "Contact Us" and send us an email.
Brake Free is working with FloShip to fulfill all orders. Orders get processed automatically within 48 hours, unless we are out of stock or under extraordinary circumstances.
We will do our best to communicate will all of our pre-order customers by email to update you on our progress. You will automatically receive a shipping confirmation email from us to let you know when your order ships. You can also always send us a message.
We are currently only accepting pre-orders in the United States. We will be offering Brake Free for sale in other countries later in 2021. Please follow us on our Social Media for an announcement of the exact date.
We currently only ship to customers in the United States. We will begin offering international shipping in Q2 of 2021. Sign up for our mailing list to find out when we offer Brake Free in your country.
If item is in stock, It may take us up to 2 business days to process your order and allow 3-7 days for delivery. Your order will be shipped via FedEx. Tracking number will be provided once your order is processed.
Be advised: shipping times may vary due to the effects of COVID-19 pandemic on various regions of the country. We are all in this together.
Please get in touch with us as soon as possible to update the address for you. Send us a message with your order number and the new shipping address from the email you used to place the order. To contact us CLICK HERE
Returns and Warranty
Please email firstname.lastname@example.org to request a return. We will provide details via email.
General questions about Brake Free
Brake Free weighs 200 grams (7oz)
It doesn't. It's completely wireless. Unlike other "wireless" products, you actually don't need to wire anything at all. Brake Free is completely autonomous.
We use a combination of accelerometer and a gyrometer sensors built into the unit. Our patented algorithm to take in all the data from the sensors and determines with great accuracy any time you're slowing down.
The Brake Free fits helmet sizes XS to XXL, matte and gloss finish, full face, 3/4 and half helmets. We fit-tested Brake Free on race helmets, street helmets, touring helmets, adventure helmets, modular helmets, and even some skateboard and bike helmets.
Yes! Although Brake Free was originally designed to work with motorcycles and mount to motorcycle helmets, it will work with any vehicle, electric skateboard, e-scooter, bicycle, OneWheel, snowmobile and more.
There are three modes the Brake Free can be in. Mode 1 is Normal (all LEDs on), Mode 2 is Blinking (all LEDs blinking), Mode 3 is stealth (16/100 LEDs on). All three modes will flash during all decelerration events.
On start up, the center block lights will blink together to indicate the charge level.
3 blinks = 75-100% charge
2 blinks = 35-75% charge
1 blink = <35% charge
Short answer, 8-10 hours on average.
The longer answer is, the battery life depends on the type of riding you're doing, the mode you select, and the weather conditions. Brake Free has been known to last for 12+ hours in Stealth Mode on long-distance rides.
We use a top quality, high- capacity 18650 rechargeable Lithium Ion cell from Samsung.
It has a 2950 mAh capacity. We wanted to make sure you spend more time riding and less time charging your Brake Free.
No. The Brake Free unit is sealed and is not designed to be accessible by the user. Trying to replace the battery may result in a fire hazard if the wrong battery is used. Please don’t do it. Opening the unit will void the warranty.
Nope. We use a premium Samsung battery with a protection circuit that will not allow the battery to overcharge.
Yes. If you have a power bank or any other power source that can charge a device using a USB cable, you can charge Brake Free while in use.
This is risky! You will have a cable tethered to your helmet, so use this feature at your own risk. We recommend charging the unit while off the bike, but you're a grown-up. Make your own decisions, be safe.
Between 2 and 3 hours to charge from low battery state to full charge.
Charging times may vary depending on the power source. The maximum charge rate is 1 Amp.
The charge indicator should blink when charging and become solid once the battery is fully charged.