Returns and Refunds

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, provided such return is made within 14 days of delivery, and provided such products are returned in their original or like-new condition.

To return products and request a refund, you must make a request by sending an email to support@brakefreetech.com. To obtain a refund please include your order number, found in your order confirmation email.

If you have a fitment issue or any other extraneous circumstances that fall outside of our return policy, please send our support team an email here: support@brakefreetech.com. We will do our best to help resolve your issue. We will handle each requests on a case by case basis and reserve the right to refuse a refund.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are processed within approximately 3-5 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on our website (www.brakefreetech.com). WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@brakefreetech.com. 

Pre-orders (if applicable)

Preorder means you are paying to purchase a product that is not currently in stock and a preorder option is available. You are agreeing to pre-pay for the product that will be delivered to you at a later date. The payment for the product will be processed like a regular transaction. 

Estimated delivery date of purchased goods

The delivery date is an estimated date of delivery. We will do everything in our control to deliver the product on or before the specified date. We may change the delivery date. We will communicate any changes to the delivery date via email in a timely fashion.

Cancelling your pre-order

You may cancel your pre-order for a full refund (less transaction fees from Stripe Inc.) for any reason within 21 calendar days of receiving your pre-order confirmation email. Standard return policy after receiving your pre-order applies. Products must be returned in their original condition. Please read for returns and refunds policy.