Frequently Asked Questions

Welcome to the FAQ

We hope you find the answer you are looking, but if you don't, please don't hesitate to send us a message via chat below. Just click the red bubble at the bottom of the page and we will do our best to get back to you with an answer. If chat is not your thing, click "Contact Us" and send us an email.

PRE-ORDERS

Due to high demand and world-wide supply chain issues, Brake Free (like many other businesses) is temporarily sold out.

As of October 19th, pre-orders are open to help you lock down your place in line and help you get your Brake Free in time for the Holidays and at our best price.

Read our blog post to learn more


Orders will ship in order received. We will ship out orders as soon as inventory becomes available. We are expecting a small shipment to arrive in early November and a larger ocean freight shipment to arrive in early December. There are many extraneous factors that could cause additional delays in receiving our ocean shipment. We will do everything we can to make sure our last pre-orders will arrive before Christmas. Due to a world wide supply chain issues, we can’t guarantee the shipment. We will provide email updates to our pre-order customers as the situation unfolds.

Yes! We’re offering 10% off your entire order while Pre-Orders are available.

We will close pre-orders several days before our ocean freight shipment is available for fulfilment. We will do our best to announce the end date via Social Media a week prior (@brakefreetech).

Yes. You may cancel your pre-order at any time before your order actually ships for a full refund.

To cancel, please contact us via support@brakefreetech.com

Yes, and for the holidays, we’ll allow returns up to 14 days after Christmas (12/25/2021)

Pre-orders are paid in full to allow us to get you the best price and lock your place in line to secure your order. We will ship out orders as inventory becomes available in our warehouse.

Please get in touch with us as soon as possible to update the address for you. Send us a message with your order number and the new shipping address from the email you used to place the order. To contact us CLICK HERE

The 1 year warranty period begins from the day your order is received.

If you purchase the optional extended warranty through Extend, product coverage will begin at the time your order ships.

Regular Shipping policy

Brake Free is partnered with ShipMonk to fulfill all US orders and BOLT Logistics for Canadian orders. Orders get processed automatically within 48 hours, unless we are out of stock, on pre-order or under extraordinary circumstances.

We will do our best to communicate will all of our pre-order customers by email to update you on our progress. You will automatically receive a shipping confirmation email from us to let you know when your order ships. You can also always send us a message.

We are currently accepting orders in the United States and Canada.

We will make an announcement via email and Social Media channels as well as our website when we make Brake Free avaialble in other countries. Please follow us on our Social Media and sign up to our email list to not miss anything.

We currently only ship to customers in the United States and Canada. Sign up for our mailing list to find out when we offer Brake Free in your country.

If item is in stock, It may take us up to 2 business days to process your order and allow 3-7 days for delivery. Tracking number will be provided once your order is processed.

Be advised: shipping times may vary due to the effects of COVID-19 pandemic on various regions of the country. We are all in this together.

Returns and Warranty

Please email support@brakefreetech.com to request a return. We will provide details via email.

We offer a 1 year limited warranty policy to protect your purchase. Please review our Terms of Sale policy for details (it's in section 7)

General questions about Brake Free

Brake Free weighs 200 grams (7oz)

It doesn't. It's completely wireless. Unlike other "wireless" products, you actually don't need to wire anything to your bike at all. Brake Free is completely autonomous. Brake Free uses built-in sensors and our proprietary algorithm to detect all braking events.

We use a combination of accelerometer and a gyrometer sensors inside the unit. Our patented algorithm takes in all the data from the sensors and determines with great accuracy any time you're slowing down, no matter how. (Engine braking, downshifting, and regular brakes)

The Brake Free fits helmet sizes XS to XXL, matte and gloss finish, full face, 3/4 and half helmets. We fit-tested Brake Free on race helmets, street helmets, touring helmets, adventure helmets, modular helmets, and even some skateboard and bike helmets. 

Yes! Although Brake Free was originally designed to work with motorcycles and mount to motorcycle helmets, it will work with any vehicle, electric skateboard, e-scooter, bicycle, OneWheel, snowmobile and more.

There are three modes the Brake Free can be in.  Mode 1 is Normal (all LEDs on), Mode 2 is Blinking (all LEDs blinking), Mode 3 is stealth (16/100 LEDs on).  All three modes will flash during all deceleration events. 

Battery/Charging

On start up, the center block lights will blink together to indicate the charge level.

3 blinks = 75-100% charge

2 blinks = 35-75% charge

1 blink = <35% charge

Short answer, 8-12 hours on average.

The longer answer is, the battery life depends on the type of riding you're doing, the mode you select, and the weather conditions. Brake Free has been known to last for 14+ hours in Stealth Mode on long-distance rides.

We use a top quality, high-capacity 18650 rechargeable Lithium Ion battery.
It has a 3200 mAh capacity with 8-12 hours of riding on a single charge. We wanted to make sure you spend more time riding and less time charging your Brake Free.

No. The Brake Free unit is sealed and is not designed to be accessible by the user. Trying to replace the battery may result in a fire hazard if the wrong battery is used. Please don’t do it. Opening the unit will void the warranty.

Nope. We use a premium Lithium-Ion battery with a protection circuit that will not allow the battery to overcharge.

Yes. If you have a power bank or any other power source that can charge a device using a USB cable, you can charge Brake Free while in use.

This is risky! You will have a cable tethered to your helmet, so use this feature at your own risk. We recommend charging the unit while off the bike, but you're a grown-up. Make your own decisions, be safe.

Between 2 and 3 hours to charge from low battery state to full charge.

Charging times may vary depending on the power source. The maximum charge rate is 1 Amp. 

The charge indicator should blink when charging and become solid once the battery is fully charged.

Didn't find the answer you were looking for?

Send us a message by clicking HERE

or send us an email at support@brakefreetech.com

or click the chat icon.

We will do our best to get back to you as soon as we can.

- Brake Free Team