Frequently Asked Questions

Pre-Orders

Pre-ordering means you are paying to purchase a product that is not currently available in stock. You are agreeing to pre-pay for the product that will be delivered to you at a later date.

We will provide an estimated delivery date on our website. We will do everything in our control to deliver the product on or before the specified date. However, delays happen. We may change the delivery date. We will communicate any changes to the delivery date via email and on our website.

Yes, you may cancel your pre-order for a full refund (minus the transaction fees from Stripe Inc.) for any reason within 21 calendar days of receiving your pre-order confirmation email. Please email support@brakefreetech.com to request a refund.

Yes, you may use the standard return policy outlined in Section 6 of our TOS policy. You will have 14 calendar days from the date you receive your order to request a return by emailing us at support@brakefreetech.com Products must be returned in their original condition. Please read the TOS policy for more information.

Shipping policy

Brake Free is working with FloShip to fulfil all orders. Your orders will be processed in Hong Kong and shipped by plane.

United States and Canada at this time.

Not for pre-orders. If item is in stock, It may take us up to 3 business days to process your order and another 3-5 days for order to arrive. You will receive a tracking number for your order and can track its progress to you.

Returns and Warranty

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Please email support@brakefreetech.com to request a return. We will provide details via email.

We offer a 1 year limited warranty policy to protect your purchase. Please review our Terms of Sale policy for details (it's in section 7)

General questions about Brake Free

Brake Free weighs 200 grams (7oz)

It doesn't. It's completely wireless. Unlike other "wireless" products, you actually don't need to wire anything at all. Brake Free is completely autonomous.

We use a combination of accelerometer and a gyrometer sensors built into the unit. Our patented algorithm to take in all the data from the sensors and determines with great accuracy any time you're slowing down.

The Brake Free fits helmet sizes XS to XXL, matte and gloss finish, full face, 3/4 and half helmets. We fit-tested Brake Free on race helmets, street helmets, touring helmets, adventure helmets, modular helmets, and even some skateboard and bike helmets. 

Yes! Although Brake Free was originally designed to work with motorcycles and mount to motorcycle helmets, it will work with any vehicle, electric skateboard, e-scooter, bicycle, OneWheel, snowmobile and more.

Battery/Charging

Short answer, 8-10 hours on average.

The longer answer is, the battery life depends on the type of riding you're doing, the mode you select, and the weather conditions. Brake Free has been known to last for 12+ hours in Stealth Mode on long-distance rides.

We use a top quality, high- capacity 18650 rechargeable Lithium Ion cell from Samsung.
It has a 2950 mAh capacity. We wanted to make sure you spend more time riding and less time charging your Brake Free.

No. The Brake Free unit is sealed and is not designed to be accessible by the user. Trying to replace the battery may result in a fire hazard if the wrong battery is used. Please don’t do it. Opening the unit will void the warranty.

Nope. We use a premium Samsung battery with a protection circuit that will not allow the battery to overcharge.

Yes. If you have a power bank or any other power source that can charge a device using a USB cable, you can charge Brake Free while in use.

This is risky! You will have a cable tethered to your helmet, so use this feature at your own risk. We recommend charging the unit while off the bike, but you're a grown-up. Make your own decisions, be safe.

Between 2 and 3 hours to charge from low battery state to full charge.

Charging times may vary depending on the power source. The maximum charge rate is 1 Amp.